Burger Palace

4.64815
4.6 | 18 reviews
1

Let us down, failed to provide service, no refund

I used add to event to try and source caterers and a generator for our festival wedding. Sue from burger palace approached me saying she could provide the generator. We discussed power requirements based on what we knew then and the set up we had and she assured me they could help. I paid in full agreeing final details would be sorted nearer the wedding.

When finalising power and timings she changed her mind and pulled out. This was 2 weeks before the wedding!

We were lucky to find another company who provided us with a 25kva (smaller than the one Sue said wouldn't be adequate) at short notice and they saved our wedding. I have contacted Sue a number of times asking for a refund for the generator she didn't provide with no joy.

Reviewed by: Joanna R
Quality
1
Communication
1
Value
1
17th Sep 2016
Verified
Response from Burger Palace
We pulled out due to the client lying about the size of the generator she said she needed. If she had told the truth we would not have taken the job on. For £200 she booked it for two days then decided to change her mind and wanted it for four days for the same amount of money this was not possible as we were on a tight schedule. We always aim to give value for money but in this case this lady was deceitful.