Crackling Hog Roasts

Crackling Hog Roasts

4.36111
4.4 | 12 reviews
2

Get in writing, they renege and squeal otherwise!

We didn't get a hog on a spit as ordered for 70 people. No spectacle! Misdescription. Half a cooked pig in a tin, only. A small hog on a spit would have been better, they said they would finish cooking on the spit for 2 hours prior to service at our house. Booked 3 months prior to event. Late arrival "due to the football and staff problems", not very professional! Also disruptive.
Service time was not changed, as they said, and was rushed.
Rubbish was left which they denied. No compensation offered.
Only consolation, food not bad, but they ran out of buns. Get what you order in writing, don't take telephone agreement, they will renege and deny to suit themselves otherwise.

Reviewed by: Lynda D
Quality
2
Communication
2
Value
2
7th Jul 2018
Verified
Crackling Hog Roasts
Response from Crackling Hog Roasts
Hog in tray was offered as the most cost effective option and this was agreed As there were 10 quotes we must have been one of the best. We were running late and I phoned to say we would be there at 4pm Ready to serve at the agreed time of 5pm and served until 7pm, 30 mins longer than asked for. Rubbish was taken away. Asked to leave a bin liner for their waste which we did. Booked for 70 but there was more than 100 there, but was still meat and rolls left which we left. Many comments from guests saying how nice it was. If she was so angry, they did not say anything when we were paid in cash before we left. Asked for a full refund and threatened us with a bad review if we did not comply. I refused as I felt we provided a good service.