Fantastic, friendly, personable and professional
Dawn's communication was outstanding throughout, from my initial enquiry right to their collecting the hot tub after. She even responded to a message whilst in France! Her responses were very punctual, polite and understanding - explaining with patience and answering my questions. While her and Alex set up the tub, I got a call from my daughter's school (whose 13th birthday party the hot tub was for) saying she was poorly and I had to go and collect her... Thinking all was lost & we'd have to cancel her party, she was obviously devastated! We couldn't believe it when Dawn rang to ask how she was and offer us an extra day of hire at no extra cost - this very caring and generous offer saved her party!! We really can't thank you enough xx
