Dessert Delight's

3.666665
3.7 | 4 reviews
Carnival Times , is a family run business which was established in 1994, we are based in Newcastle upon Tyne, we provide top standard fresh ice cream all around the north east
View all 7 photos

Services we provide

Ice Cream Vans
Ice Cream Cart
Sweets and Candy Carts
Dessert Caterers

Address

Unit 24 A Oak Road
West Chirton Industrial Estate
Newcastle Upon Tyne
Tyne and Wear
NE298SF
United Kingdom

About Dessert Delight's

For your events

Typical Clients

we cater for all events and shows

Reviews

Dessert Delight's

3.7

4 reviews
Quality
Communication
Value
Quality of Service

5 star

50%

4 star

25%

3 star

0%

2 star

0%

1 star

25%

1

Terrible customer service

Ice-cream van was booked for a charity event for 2 hours, first 75 ice-creams/lollies paid for by the charity and the rest to be paid for by the customer. Van turned up 30 minutes late after contacting them (invoice query miss-communication on both sides). The Van left after 20 minutes and I disputed that 75 ice-cream had been given, I was told I could view CCTV but still waiting for the opportunity.
The seller was rude, and refused to give a lolly for a disabled child who because of dietary needs cannot eat ice-cream, he stated the contract was for ice-cream only! He also quite rudely stated he was leaving because he had given out the said 75 ice-creams and wouldn't stay any longer.
Terrible experience for all those attending

Reviewed by: Julie K
Quality
1
Communication
1
Value
1
4th Jun 2022
Verified
Response from Dessert Delight's
Hi Julie, you didn’t book us in, we had sent you multiple messages to confirm the booking, you had called me and asked me if I could get a van there for you to give the 75 ice creams as there where people waiting, I managed to get a van out to you as soon as you called. We had given out more than 75 ice creams, we even offered sugar cones and tubs which where not included in your quote, you have forgotten to mention the abuse you had hurled at our drivers and the fact that your opened our van door and shouted at them when they had tried to help you. The van was there for 1 hr and 20 minuets not 20 minuets.
5 Star Review
5

Perfect treat for our office!

We used Dessert Delight's for an office incentive - they turned up on time and served 150 ice creams to our staff. Ice cream was great and service was even better.

Will 100% use again for future events.

Reviewed by: Oliver L
Quality
5
Communication
5
Value
5
1st Jun 2022
Verified
Response from Dessert Delight's
Thank you so much for your review! Glad you enjoyed our service!
3.65

Good service, friendly staff. Would use again.

Good service, friendly staff. Would use again.

Reviewed by: Sheila S
Quality
4
Communication
3
Value
4
27th May 2022
Verified
Response from Dessert Delight's
Thank you
5 Star Review
5

Just the ticket for our family event

Parents, friends and family over the moon to have ice cream at our fayre and they were really nice and friendly. Would recommend.

Reviewed by: Joanne T
Quality
5
Communication
5
Value
5
18th Sep 2021
Verified
Response from Dessert Delight's
Thank you

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