Terms of Use

In these terms:

• 'Account' means a password-protected account registered on the Platform.
• 'Add to Event', 'we', 'us', 'our' means Add to Event Limited, a company registered in England & Wales with company number 09342225.
• 'Credits' means the platform-specific entitlement issued or sold by Add to Event that Event Suppliers use to send Quotes through the Platform.
• 'Credit Bundle' means a package of Credits made available for purchase by Event Suppliers from time to time.
• 'Purchased Credits' means Credits acquired by you for monetary consideration, including any additional Credits issued as part of, or as a bonus on, a paid Credit Bundle.
• 'Promotional Credits' means Credits issued to you by Add to Event without charge and otherwise than as part of a paid Credit Bundle, for example as a sign-up bonus, referral reward, standalone promotional offer, or goodwill gesture.
• 'Effective Date' means 7 September 2026, being the date these Terms take effect for Event Suppliers already registered on the Platform immediately before publication.
• 'Event Organiser' means any individual or entity seeking to procure services from an Event Supplier listed on the Platform.
• 'Listing' means the profile, services, descriptions, images, and other content displayed on the Platform in respect of an Event Supplier.
• 'Platform' means the Add to Event service for connecting Event Organisers and Event Suppliers, however accessed, including via the Website and any other channel we make available from time to time.
• 'Quote' means a quote sent by an Event Supplier via the Platform in response to a Quote Request.
• 'Quote Request' means a request submitted by an Event Organiser via the Platform for quotes from Event Suppliers in relation to an event.
• 'Event Supplier', 'you', 'your' means any individual or entity that offers services and is registered on the Platform.
• 'Website' means the Add to Event website at https://www.addtoevent.co.uk.

These Terms of Use ('Agreement') set out the terms on which Add to Event allows you to access and use the Platform as an Event Supplier. By registering as an Event Supplier, listing your services, or otherwise using the Platform, you agree to be bound by this Agreement. You acknowledge that you are responsible for your use of the Platform and for any decisions you make through it. If you do not agree to the terms contained here, you should not register as, or continue to use the Platform as, an Event Supplier.

2.1Clause 2.1. We may amend this Agreement from time to time. The current version will always be available on the Website. Where appropriate, we may draw your attention to material changes through the Website, by email to the address registered to your Account, or by other reasonable means.

2.2Clause 2.2. Amendments will become effective at least fifteen (15) days after we have notified you of them, except where a shorter period is permitted by law (for example where a change is required to comply with a legal or regulatory obligation, or to address an immediate security or fraud risk). If you do not agree to any such changes, you may close your Account before the change takes effect, in which case the change will not apply to you.

3.1Clause 3.1. Please review Add to Event's Privacy Policy, which sets out how we collect, use, and protect personal information. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

3.2Clause 3.2. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Privacy Policy explains the lawful bases on which we process information, the rights of data subjects, and how to contact us about any data protection matter.

3.3Clause 3.3. Where you receive personal information about an Event Organiser through the Platform (for example, contact details, event details, or any information disclosed in correspondence about a Quote), you will act as an independent data controller of that information. You are solely responsible for your own compliance with the UK General Data Protection Regulation, the Data Protection Act 2018, and any other applicable data protection law in respect of that information. In particular, you will use the information only for the purpose of responding to and fulfilling the relevant Quote Request, and will not retain it for any longer than is necessary or lawful. Add to Event accepts no liability for any failure by you to comply with these obligations.

3.4Clause 3.4. Information about the data we hold in relation to your Account, the access you have to that data during and after your use of the Platform, our retention practices following Account closure, and our use of anonymised or aggregated data is set out in our Privacy Policy.

3.5Clause 3.5. We may send you communications relating to your Account and your use of the Platform (for example, notifications of Quote Requests, Credit balance and expiry notifications, billing communications, security alerts, and changes to this Agreement). These communications are necessary for the operation of the Platform and do not depend on any separate marketing consent you may have given. We will not treat marketing communications as service communications simply because they relate to the Platform; marketing communications will be sent in accordance with applicable marketing and privacy laws, including the Privacy and Electronic Communications Regulations. Your preferences in relation to marketing communications can be managed through your Account or as described in our Privacy Policy.

3.6Clause 3.6. From time to time we may record telephone calls, video calls, or other voice communications between you and our customer service, support, or sales teams for quality assurance, training, fraud prevention, and compliance purposes. Further information about how we handle call recordings, including the lawful basis for processing and our retention practices, is set out in our Privacy Policy.

4.1Clause 4.1. Access to and use of the Platform as an Event Supplier is available only to individuals who are at least 18 years old and can form legally binding contracts.

4.2Clause 4.2. If you are using the Platform on behalf of a business or other organisation, you confirm that you have the authority to bind that business or organisation to this Agreement, and references to 'you' include both you personally and the entity you represent.

4.3Clause 4.3. Where you register as a sole trader, partnership, limited company, or other legal entity, you confirm that the information you provide about that entity (including its legal name, registered details, and any trading names) is accurate and up to date, and that you will notify us promptly of any material changes.

5.1Clause 5.1. You understand and acknowledge that Add to Event is a digital platform for connecting Event Organisers and Event Suppliers, and is not a supplier or organiser of event services in its own right of any kind, and does not handle bookings between Event Suppliers and Event Organisers.

5.2Clause 5.2. You acknowledge and agree that Event Suppliers, not Add to Event, are responsible and liable for all aspects of their engagement with Event Organisers through or in connection with the Platform, including (without limitation) communications, conduct, the provision and delivery of event services, and compliance with all legal, regulatory, and other requirements relevant to any of the above.

5.3Clause 5.3. In offering, posting, or providing event services through the Platform, you confirm that you, and anyone who may perform work for you, are properly and fully qualified, experienced, licensed, and insured as required by the laws and regulations applicable to the event services you offer and to the specific job(s) you perform for Event Organisers. You agree to maintain such qualifications, licences, and insurances throughout your use of the Platform and to provide evidence within a reasonable time of our request.

5.4Clause 5.4. You understand and agree that:

5.4.1Clause 5.4.1. sending a Quote does not guarantee the Quote will be read, viewed, or responded to by the Event Organiser;

5.4.2Clause 5.4.2. registering on, or using, the Platform does not guarantee that you will be engaged by any Event Organiser for any work; and

5.4.3Clause 5.4.3. the volume, frequency, and quality of Quote Requests received are not guaranteed and may vary.

5.5Clause 5.5. You are responsible for carrying out your own due diligence before entering into any agreement, financial commitment, or arrangement with an Event Organiser. Add to Event does not verify, endorse, or accept liability for the accuracy of any claims or representations made by Event Organisers on the Platform.

5.6Clause 5.6. Where you engage any sub-contractor, employee, agent, or other person to perform any of the event services you offer through the Platform or to use the Platform on your behalf, you will ensure that they comply with the obligations that apply to you under this Agreement, including (without limitation) those in clause 5.3. You remain fully responsible for the acts and omissions of any such person in connection with your use of the Platform.

5.7Clause 5.7. You will comply with all applicable laws and regulations relevant to your business and your use of the Platform, including (without limitation) the Bribery Act 2010 and the Modern Slavery Act 2015. You will not engage in any conduct that would amount to bribery, corruption, or modern slavery, or that would cause Add to Event to be in breach of those laws.

5.8Clause 5.8. We may from time to time introduce identity, credential, or other verification or vetting programmes for Event Suppliers, whether as a requirement for using the Platform or particular features of it, or as an optional feature (for example, a verified status badge). Where any such programme is introduced, we will describe its scope, the criteria for participation, and any associated requirements or fees in the relevant communications or on the Website, and will give notice in accordance with clause 2.2.

5.9Clause 5.9. Add to Event may from time to time offer additional or separate products, services, or features (whether or not branded under the 'Add to Event' name) which are governed by their own terms of use and are not part of this Agreement. Your use of any such product is subject to the applicable terms presented at the time you sign up for it. Where you use any such product alongside the Platform, we may link your accounts or share information between products in accordance with our Privacy Policy and applicable law.

6.1Clause 6.1. To access certain features of the Platform, you will need to create an Account.

6.2Clause 6.2. You agree to provide accurate information during registration and at all other times when you use the Platform, and to update that information to keep it accurate.

6.3Clause 6.3. You are responsible for safeguarding your Account password and for all activity that occurs on your Account, and you will notify Add to Event immediately of any unauthorised use. Except where caused by Add to Event's negligence or breach of this Agreement, Add to Event is not liable for any losses caused to any party by unauthorised use of your Account, and you may be liable for losses to Add to Event or others arising from such unauthorised use.

6.4Clause 6.4. Add to Event reserves the right to suspend or freeze Accounts and to request additional documentation or verification at any time to ensure Platform integrity and user safety. We may require proof of identity, business credentials, insurance, or other relevant documentation before granting or reinstating Account access.

6.5Clause 6.5. Following registration, you will be asked to upload and add information about your event services, which will then form your Listing and be made searchable on the Platform. Depending on your Account settings, you will receive notification of Quote Requests from Event Organisers.

6.6Clause 6.6. You may respond to a Quote Request by sending a Quote through the Platform. Sending a Quote requires the use of Credits in accordance with clause 12.

6.7Clause 6.7. You acknowledge and agree that Add to Event is not a booking service, and the quotation process on the Platform is intended for establishing contact only. Acceptance of a Quote by an Event Organiser does not constitute a binding legal agreement between you and the Event Organiser. Once a Quote is accepted, you and the Event Organiser must then negotiate and agree terms of business between yourselves and accept full responsibility for doing so.

7.1Clause 7.1. You are responsible for the content of your Listing. You confirm that all information in your Listing is accurate, kept up to date, and not misleading.

7.2Clause 7.2. Showcasing your work helps Event Organisers find you and helps us promote Event Suppliers and the Platform more broadly. When you upload images, videos, or other media to your Listing, you give Add to Event permission to use that content on the Platform, on the Add to Event network, and in our promotional and marketing activities. We may make minor adjustments to images, such as cropping or resizing, to make sure they display well across different devices. You confirm that you hold all necessary rights to any media you upload, including where you use stock imagery (in which case you confirm you hold the appropriate commercial licence). If a third party brings a claim against Add to Event arising from media you uploaded without having the right to do so, you will indemnify Add to Event against all losses, costs (including reasonable legal costs), and damages incurred as a direct result of that claim.

7.3Clause 7.3. To improve the effectiveness of Listings for both Event Suppliers and Event Organisers, Add to Event may enhance and supplement your Listing using publicly available information about your business, and may edit, refine, restructure, or otherwise modify the content of your Listing to improve clarity, searchability, and appeal. We take reasonable care in doing so but cannot guarantee the completeness or accuracy of enhanced content. If you have concerns about any enhanced content, please contact us and we will review and amend as appropriate.

7.4Clause 7.4. Add to Event reserves the right, at any time and without prior notice, to amend, remove, or restrict access to any part of your Listing at our discretion, including (without limitation) where we believe the content is inaccurate, misleading, unlawful, or in breach of this Agreement.

7.5Clause 7.5. While we may help to enhance Listings, you remain responsible for the accuracy of the content you directly provide. You should review your Listing periodically to ensure it represents your business accurately and is up to date.

7.6Clause 7.6. Information about how Event Suppliers are ranked or displayed on different parts of the Platform - including the main factors that determine the order in which Event Suppliers appear, the relative importance of those factors, whether and how an Event Supplier can influence their position, and any features or arrangements that may affect Event Supplier ranking, visibility, or access to Quote Requests - is set out at addtoevent.co.uk/legal/supplier-ranking. That information may be updated from time to time. Any features described on that page are available to any Event Supplier who meets the criteria for them on equivalent terms.

8.1Clause 8.1. The Platform and its content are provided to you on an 'as is' basis. We give no warranties or representations of any kind in relation to the Platform or its content, save for any warranty that cannot lawfully be excluded.

8.2Clause 8.2. If you download or print a copy of our content for your business use, you must retain all copyright and other proprietary notices contained on it.

8.3Clause 8.3. No licences or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Add to Event or its licensors, except for the licences and rights expressly granted in this Agreement. You may not reproduce the Platform or any of its content without our express prior written consent.

8.4Clause 8.4. Add to Event aims to make the Platform available to you on a continuous basis but reserves the right to take the Platform or any part of it offline as reasonably required for routine or emergency maintenance and repairs. Where reasonably possible, we will give notice of any planned downtime. We may also suspend, discontinue, or withdraw the Platform or any part of it for wider business reasons on reasonable notice, in accordance with clause 19.3.

8.5Clause 8.5. The Platform relies on internet, hosting, payment, communications, and other services supplied by third-party providers. We will not be in breach of this Agreement, or liable to you for any delay or failure in performance, to the extent that such delay or failure is caused by a defect or deficiency in any product or service provided by a third party.

9.1Clause 9.1. 'Your Content' means any information, text, images, videos, or other material you submit to the Platform, including (without limitation) your Listing, Quotes, messages to Event Organisers, and any details you provide about your services.

9.2Clause 9.2. You retain ownership of Your Content. You grant Add to Event a non-exclusive, royalty-free, worldwide licence to use, store, display, distribute, reproduce, adapt, and publish Your Content in connection with operating the Platform, promoting Add to Event and its services, or helping to connect you with potential customers. This licence includes the right to feature Your Content across the Platform, our network of sites (including specialist sites operated by or on behalf of Add to Event), and through third-party channels such as advertising platforms, partner directories, social media, and affiliates, where such use is directly related to the promotion of Add to Event's services or to connecting you with potential customers.

9.3Clause 9.3. The licence granted under clause 9.2 will continue for so long as Your Content remains accessible on or through the Platform, and will survive termination of your Account to the extent necessary to allow Add to Event to retain reasonable archival copies and to honour any historical promotional materials in which Your Content has been included.

9.4Clause 9.4. You are solely responsible for Your Content. You confirm that Your Content is accurate, that you have the right to share it, and that it does not infringe the rights of any third party or breach any applicable law.

9.5Clause 9.5. Add to Event reserves the right, at any time and without prior notice, to amend, remove, or restrict access to any of Your Content at our discretion, including (without limitation) where we believe the content is inaccurate, misleading, unlawful, or in breach of this Agreement.

9.6Clause 9.6. We may collect, analyse, and use data relating to your use of the Platform (including usage patterns, interaction data, and aggregated Quote and Listing data) for the purposes of operating, improving, and developing the Platform and our services, including for analytics and the training of internal artificial intelligence and machine learning systems. Where we make use of any such data externally or in a form that identifies you, we will do so in accordance with clause 9.2 and applicable data protection law.

You agree that you will not:

10.1Clause 10.1. use another person's Account, or allow another person to use yours other than employees or authorised representatives acting on your behalf;

10.2Clause 10.2. misrepresent your identity, qualifications, experience, credentials, insurance cover, or the event services you offer;

10.3Clause 10.3. submit, post, or otherwise share content on the Platform (a) in any inappropriate category or area, or (b) that is unlawful, abusive, harassing, threatening, defamatory, hateful, discriminatory, sexually explicit, or otherwise harmful or inappropriate, or that promotes, facilitates, or depicts unlawful activity;

10.4Clause 10.4. use any automated system, including (without limitation) robots, spiders, offline readers, scrapers, crawlers, or other data harvesting tools, to access the Platform or contact other users for any purpose, or use any data from the Platform for the development or training of any artificial intelligence, machine learning, or other automated learning system, in each case without Add to Event's prior written approval;

10.5Clause 10.5. republish, redistribute, make available to any third party, or otherwise use outside the Platform any content, data, listings, or reviews obtained from the Platform, except as expressly permitted by this Agreement or with our prior written consent;

10.6Clause 10.6. fail to perform or deliver event services as agreed with an Event Organiser;

10.7Clause 10.7. circumvent or manipulate our fee structure, our Credit system, or any amounts owed to Add to Event;

10.8Clause 10.8. take, or attempt to take, a lead, contact, or relationship that has originated through the Platform off the Platform in a way that is intended to bypass the Platform's quote process or to avoid fees properly due to Add to Event, including (without limitation):

10.8.1Clause 10.8.1. attempting to identify, locate, or contact an Event Organiser outside the Platform on the basis of any information shown on the Platform in connection with a Quote Request, before sending a Quote;

10.8.2Clause 10.8.2. encouraging an Event Organiser to cancel a Quote Request so that you can engage with them directly; or

10.8.3Clause 10.8.3. otherwise diverting a Platform connection in order to bypass the Platform.

10.9Clause 10.9. take any action that:

10.9.1Clause 10.9.1. may unreasonably encumber the Platform's infrastructure;

10.9.2Clause 10.9.2. interferes or attempts to interfere with the proper working of the Platform or any third-party use;

10.9.3Clause 10.9.3. bypasses measures used to prevent or restrict access to the Platform;

10.9.4Clause 10.9.4. circumvents, disables, or otherwise interferes with security features of the Platform;

10.9.5Clause 10.9.5. distributes viruses or any other technologies that may harm Add to Event or its users; or

10.9.6Clause 10.9.6. uses the Platform in a way that violates any copyright, trade secret, or other right of any third party, including privacy or publicity rights.

11.1Clause 11.1. Add to Event currently operates a credit-based model for Event Suppliers, requiring the purchase of Credits in order to send Quotes through the Platform. Add to Event reserves the right to vary, replace, or introduce alternative charging models, which will be communicated before they take effect.

11.2Clause 11.2. You agree to pay all applicable fees and charges based on the payment terms in effect at the time of purchase or use, regardless of whether you have an active Account at any later date, and without any right of deduction, set-off, or counterclaim.

11.3Clause 11.3. Fees for any additional products or services (where applicable) will be clearly presented to you before you choose to use those products or services.

11.4Clause 11.4. Payments are processed via a third-party payment provider. By making a payment, you authorise Add to Event and our payment provider to charge your selected payment method for the applicable fees.

11.5Clause 11.5. Our payment provider has its own privacy and data collection practices, and we have no responsibility or liability for those. For your reassurance, our payment provider is PCI-DSS compliant and meets industry-standard payment security practices.

11.6Clause 11.6. All payments are non-refundable except where required by law. As a limited exception, an unused Credit Bundle may be eligible for a refund within seven (7) days of purchase, provided no Credits from that Bundle have been used.

11.7Clause 11.7. If you believe you have been incorrectly charged, you must contact us at support-team@addtoevent.co.uk and allow at least five (5) working days for us to investigate and respond before initiating any chargeback or payment dispute. Without prejudice to your rights under applicable card scheme rules, where you initiate a chargeback or dispute, you agree to withdraw it and return any disputed funds to Add to Event before any refund can be processed by us.

11.8Clause 11.8. You agree that we may contact you by email or telephone in connection with outstanding fees or amounts due. Such communication may be made by Add to Event directly or by authorised third parties acting on our behalf, including debt collection agencies where appropriate. Any such communication will be carried out in compliance with applicable law and relevant regulatory guidance.

11.9Clause 11.9. If you cancel or close your Account, you will not receive a refund for any fees paid or for any unused Credits remaining on the Account at the time of closure.

11.10Clause 11.10. You are solely responsible for determining and meeting your own tax obligations arising from your use of the Platform, including any VAT, income tax, or corporation tax obligations. Add to Event does not provide tax advice.

11.11Clause 11.11. We will make invoices for fees paid available through your Account. Invoices will include applicable VAT in accordance with UK tax law. It is your responsibility to ensure that the billing and tax details registered to your Account are accurate and kept up to date.

12.1Clause 12.1. Your purchase or receipt of Credits represents the purchase or receipt of an entitlement that can be used by you to send Quotes via the Platform to potential customers.

12.2Clause 12.2. Credits are a Platform-specific entitlement and do not hold monetary value outside the Platform. Your purchase of Credits is a payment for the right to send Quotes via the Platform within the applicable expiry period, and is not a deposit, stored value, or electronic money held by Add to Event on your behalf. Credits may only be used to submit Quotes via the Platform and cannot be transferred to another Account, exchanged, or redeemed for cash. Refund terms for Credit Bundles are set out in clause 11.6.

12.3Clause 12.3. Credits are subject to an expiry period and must be used before their expiry date.

12.3.1Clause 12.3.1. Unless we agree otherwise in writing or specify a different expiry period at the time Credits are issued, Credits will expire twelve (12) months from the date of purchase or issue.

12.3.2Clause 12.3.2. As a transitional rule, any Credits remaining in your Account immediately before the Effective Date will expire twelve (12) months after the Effective Date, regardless of when they were originally purchased or issued. The standard expiry rule in clause 12.3.1 applies to any Credits purchased or issued after the Effective Date.

12.3.3Clause 12.3.3. From time to time, Add to Event may offer Credits on different terms, including longer expiry periods for larger or custom Credit Bundles, or shorter expiry periods for promotional Credits. Where this applies, the applicable expiry period will be made clear at the time the Credits are issued or purchased.

12.3.4Clause 12.3.4. We will aim to send an email notification approximately one (1) month before Credits are due to expire. It is your responsibility to ensure your Account email address is up to date and to monitor your Credit balance and expiry dates.

12.3.5Clause 12.3.5. Once Credits expire, they are removed from your Account and cannot be used, refunded, exchanged, or reinstated. It is your responsibility to use Credits before their expiry date.

12.4Clause 12.4. Credits are applied on a first-in, first-out basis, meaning the oldest Credits in your Account will be used first when submitting Quotes.

12.5Clause 12.5. Information relating to your Credit balance and usage history is available through your Account.

12.6Clause 12.6. You acknowledge that the value you receive in exchange for Credits is the right to send Quotes via the Platform during the applicable expiry period, and that Credits do not represent money held by Add to Event on your behalf. Save as expressly set out in clause 11.6, you will not be entitled to a cash refund of unused Credits in any circumstance.

12.7Clause 12.7. Promotional Credits are issued at our discretion and do not represent paid value. We may set such expiry periods, conditions, or other terms for Promotional Credits as we choose, and we may vary, suspend, or withdraw Promotional Credits at any time, including by removing them from any Account, without notice and without compensation. The other provisions of this clause 12 apply to Promotional Credits to the extent consistent with this clause 12.7.

13.1Clause 13.1. In the ordinary course, an Event Organiser pays an Event Supplier for event services. Less commonly, an Event Organiser may suggest or request a payment in the other direction - for example a pitch fee or other upfront charge from the Event Supplier. This clause addresses any such direct payment by an Event Supplier to an Event Organiser.

13.2Clause 13.2. Add to Event does not handle, process, facilitate, or guarantee any payment made by an Event Supplier to an Event Organiser. Any payment that an Event Supplier chooses to make directly to an Event Organiser - in whatever form, including any deposit, upfront charge, pitch fee, expenses contribution, or other amount - sits outside the Platform and is a matter between the Event Supplier and the Event Organiser alone.

13.3Clause 13.3. Any decision to make such a payment is made entirely at your own risk. You are solely responsible for satisfying yourself as to the legitimacy and identity of the Event Organiser, the genuineness of the event, and the appropriateness of any payment, before transferring any funds, incurring any costs, or committing any resources.

13.4Clause 13.4. Add to Event does not, and is not able to, verify the identity behind every Quote Request. Due to the volume and nature of requests submitted through the Platform, fraudulent or misleading requests may occasionally occur. You should treat any unsolicited request for upfront payment with particular caution. Where you have any concern about the legitimacy of an Event Organiser or a request for payment, please report it to us promptly at support-team@addtoevent.co.uk.

13.5Clause 13.5. Where you engage with an Event Organiser following a Quote, any fees, deposits, or other charges payable for the event services are agreed and settled directly between you and the Event Organiser. Add to Event does not collect, hold, process, or guarantee any payment owed by an Event Organiser to an Event Supplier in respect of event services.

13.6Clause 13.6. Subject to clause 18.4, Add to Event has no liability to an Event Supplier for any loss, cost, expense, or damage arising directly or indirectly from any payment, deposit, or other commitment made or incurred by the Event Supplier in connection with an Event Organiser, regardless of whether the request originated through or in connection with the Platform.

14.1Clause 14.1. Add to Event values its users and understands that disputes may occasionally arise between Event Suppliers and Event Organisers. While we may, at our discretion, provide guidance or information to assist, Add to Event does not accept any responsibility or liability for resolving disputes between users, and any such dispute must be resolved directly between the relevant parties.

15.1Clause 15.1. The Platform and all content made available by Add to Event on the Platform are owned by or licensed to Add to Event and are protected by copyright, trade mark, database rights, and other intellectual property rights.

15.2Clause 15.2. The 'Add to Event' name, logo, and other brand assets are trade marks of Add to Event Limited. You are welcome to refer to your presence on the Platform in your marketing, including mentioning Add to Event and using any badges or marketing assets we make available for that purpose. You may not, however, use our trade marks in a way that suggests partnership, endorsement, or any official affiliation beyond your status as a listed Event Supplier, or modify our brand assets without our prior written consent.

15.3Clause 15.3. Subject to your compliance with this Agreement, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for the purposes of operating your Listing, sending Quotes, and engaging with Event Organisers as contemplated by this Agreement.

16.1Clause 16.1. Event Organisers may submit reviews of Event Suppliers through the Platform. Reviews should reflect the Event Organiser's genuine experience of the Event Supplier and the event services they received.

16.2Clause 16.2. You acknowledge and agree that Add to Event has the right (but not the obligation) to publish, retain, or remove reviews on the Platform, and to display reviews in connection with your Listing. We may make minor formatting adjustments (for example, to length or layout) but will not alter the substance of a review.

16.3Clause 16.3. Where appropriate, we may provide a facility for Event Suppliers to publish a single, factual response to a review on the Platform. Any such response must comply with this Agreement and our review policies, and must not contain content that is unlawful, defamatory, abusive, or otherwise in breach of clause 10.

16.4Clause 16.4. You acknowledge that reviews represent the views of the Event Organiser who submitted them, and not the views of Add to Event. Add to Event does not verify the content of reviews, and (subject to clause 16.5) does not remove reviews on request.

16.5Clause 16.5. We may remove a review where we reasonably believe it is unlawful, defamatory, abusive, has been fabricated, or has otherwise been submitted in bad faith or in breach of this Agreement, but we are not obliged to do so.

16.6Clause 16.6. You agree not to: (a) seek to obtain reviews from individuals who have not genuinely engaged your services through the Platform; (b) offer any inducement, payment, discount, or other benefit in exchange for the submission, alteration, or removal of a review; (c) attempt to suppress, intimidate, or retaliate against any Event Organiser in connection with a review they have submitted or may submit; or (d) include in any contract, terms of business, or other agreement with an Event Organiser any provision that purports to prevent, restrict, penalise, or threaten the Event Organiser from submitting a review or making any honest statement about you or the event services you have provided, whether on the Platform or elsewhere.

16.7Clause 16.7. If we reasonably believe that you have breached clause 16.6, or that reviews displayed in connection with your Listing have been manipulated, fabricated, or otherwise obtained other than from genuine customers, we may remove the affected reviews, suspend or terminate your Account in accordance with clause 19, and decline to refund any unused Credits or fees paid.

16.8Clause 16.8. You may refer to or quote individual reviews you have received through the Platform in your own marketing - for example, on your website or social media, or by sharing a screenshot. You may not, however, extract, scrape, or systematically copy reviews from the Platform, reuse reviews wholesale on any competing platform or third-party listing service, or use reviews in a way that misrepresents their source, context, or substance.

16.9Clause 16.9. We may operate moderation, verification, and fraud-detection processes to help identify reviews that may be fabricated, incentivised, manipulated, misleading, unlawful, or otherwise in breach of this Agreement. These processes may include automated systems, third-party tools, or manual review.

17.1Clause 17.1. Add to Event does not endorse any Event Supplier, any Event Organiser, or any event services, and is not a party to any agreement between or among users or third parties entered into through or in connection with the Platform.

17.2Clause 17.2. No agency, partnership, joint venture, or employment relationship is created between Add to Event and any user as a result of this Agreement or any user's use of any part of the Platform, including in relation to any event services.

17.3Clause 17.3. Users are required to provide accurate information when using the Platform. Add to Event is under no obligation to verify the identity, background, qualifications, or credentials of any user, and makes no representations, confirmations, or endorsements regarding any user's purported identity, credentials, or suitability. Any steps we may take to promote Platform quality or safety are entirely discretionary and do not constitute verification or endorsement of any user.

17.4Clause 17.4. You should always exercise care, responsibility, and due diligence when deciding whether to interact with another user, particularly before incurring any costs, accepting any commitment, or making any payment in connection with an Event Organiser or an event.

17.5Clause 17.5. The Platform may contain links to third-party websites, offers, or other events or activities not owned or controlled by Add to Event. We do not endorse or assume any responsibility for those links, and if you access them, you do so at your own risk.

18.1Clause 18.1. Add to Event provides the Platform as a connection service between Event Organisers and Event Suppliers. We are not responsible for the acts, omissions, conduct, or output of any user, and we are not a party to any contract you enter into with an Event Organiser. Any legal remedy you seek in relation to the acts or omissions of another user must be brought against that user, not against Add to Event.

18.2Clause 18.2. Subject to clause 18.4, Add to Event is not liable to you for:

18.2.1Clause 18.2.1. the conduct, identity, solvency, or genuineness of any Event Organiser, or the genuineness of any event;

18.2.2Clause 18.2.2. any loss arising from an Event Organiser's failure to engage you, pay you, attend an event, or otherwise honour any agreement made with you;

18.2.3Clause 18.2.3. any payment, deposit, cost, or other commitment made or incurred by you directly to or in connection with an Event Organiser or a prospective event (further to clause 13);

18.2.4Clause 18.2.4. any loss of profit, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, or any indirect, special, or consequential loss, in each case howsoever arising.

18.3Clause 18.3. Subject to clause 18.4, Add to Event's liability to you in connection with this Agreement and your use of the Platform is limited to losses caused by our breach that were reasonably foreseeable to both you and us at the time you started using the Platform, and in any event will not exceed the total fees paid by you to Add to Event in the twelve (12) months immediately preceding the event giving rise to the claim.

18.4Clause 18.4. Nothing in this Agreement limits or excludes any liability that cannot lawfully be limited or excluded.

18.5Clause 18.5. Subject to clause 18.4, any claim that you bring against Add to Event arising out of or in connection with this Agreement or your use of the Platform must be commenced within twenty-four (24) months of the event or circumstance giving rise to the claim, failing which the claim will be irrevocably barred.

19.1Clause 19.1. We may suspend, restrict, or terminate your Account, or your access to all or part of the Platform, at any time and (where appropriate) without prior notice if we reasonably believe that:

19.1.1Clause 19.1.1. you have breached this Agreement;

19.1.2Clause 19.1.2. you have used the Platform in a way that is unlawful, fraudulent, abusive, or harmful to Add to Event, other users, or any third party;

19.1.3Clause 19.1.3. continued access to your Account creates a security, reputational, quality, or operational risk to Add to Event or any other user;

19.1.4Clause 19.1.4. the qualifications, licences, insurances, or other credentials required for the event services you offer are no longer in place, or you are unable or unwilling to provide reasonable evidence of them on request;

19.1.5Clause 19.1.5. you become or appear to be at risk of becoming insolvent, are unable to pay your debts as they fall due, enter into any voluntary or compulsory arrangement with creditors, become subject to administration, liquidation, or receivership, or any analogous process in any jurisdiction, or cease (or threaten to cease) to carry on business; or

19.1.6Clause 19.1.6. we are required to do so by law, by a regulator, or by a court order.

19.2Clause 19.2. Where the right to terminate under clause 19.1 arises because of a breach of this Agreement, and we reasonably consider that the breach is capable of remedy and that immediate suspension or termination is not necessary to protect Add to Event, other users, or any third party, we will give you a reasonable opportunity to remedy the breach before terminating your Account.

19.3Clause 19.3. We may also suspend or terminate your Account, or close all or part of the Platform, on reasonable notice where we have a legitimate reason to do so, including (without limitation) where we discontinue the service, change the way the Platform operates, or reasonably need to do so for legal, security, operational, regulatory, or business reasons. Where we terminate your Account or close all or part of the Platform under this clause 19.3 for reasons unrelated to your conduct, we will give you a reasonable wind-down period (typically thirty (30) days) during which you may continue to use any unused Credits remaining on your Account in accordance with this Agreement, before your access is removed at the end of that period.

19.4Clause 19.4. Where you have not sent a Quote or purchased Credits for a continuous period of at least twelve (12) months, we may give you notice that we propose to take action in respect of your inactive Account. We will provide reasonable notice by sending at least two (2) notifications to the email address registered to your Account over a notice period of not less than three (3) months. The notice will indicate the steps you may take to keep your Account active and the action we may take if you do not.

19.5Clause 19.5. If, at any point during the notice period referred to in clause 19.4, you reply to a notification we send you under that clause to confirm that you wish to keep your Account, or you send a Quote or purchase Credits, the notice will lapse, no action will be taken under clause 19.4, and any Credits you hold will continue to be subject to the standard expiry rules in clause 12.

19.6Clause 19.6. If you do not respond or otherwise act as described in clause 19.5 during the notice period, we may at the end of the notice period close your Account, remove any unused Credits remaining on your Account, take any other action in respect of the Account that we consider appropriate, or any combination of these. Where Credits are removed under this clause 19.6, the consequences set out in clause 12.3.5 and the no-compensation provisions in clause 19.10 will apply. Where we remove Credits under this clause without closing your Account, you may continue to access and use the Platform on the standard terms of this Agreement.

19.7Clause 19.7. If we suspend, restrict, or terminate your Account, your password will be disabled and (in the case of termination or suspension) you will not be able to access the Platform or any of Your Content held within it. Where we suspend, restrict, or terminate your Account, we will provide you with a statement of the reasons for that decision by email to the address registered to your Account, except where we are prevented from doing so by law or where we reasonably believe doing so would compromise the prevention or detection of fraud or other unlawful activity. Where we believe it is necessary and proportionate, we may also notify other users (in particular any Event Organiser with whom you are in active discussion) that your Account has been terminated, and may indicate the general reason for termination where doing so is appropriate to protect users or the integrity of the Platform.

19.8Clause 19.8. Where we reasonably consider that a complaint or other information we have received raises a serious concern about your conduct, your services, or the safety of users, we may (but are not obliged to) inform any Event Organiser with an accepted Quote or other upcoming engagement with you that a concern has been raised. We may do this whether or not we take any other action under this clause 19, including while a matter is still being reviewed or resolved with you. Any such notification will be made in good faith to protect users and the integrity of the Platform, will be limited to the fact that a concern exists, and does not constitute a finding of wrongdoing, and (subject to clause 18.4) Add to Event has no liability to you for any loss arising from a notification made in good faith under this clause.

19.9Clause 19.9. You may close your Account at any time through your Account settings, or by contacting us using the details in clause 27. Where you close your Account, we are not obliged to delete or return to you any content you have submitted to the Platform, including (without limitation) any Listing content, Quotes, or reviews displayed in connection with your Listing.

19.10Clause 19.10. Where your Account is suspended, terminated, or closed for any reason, or where Credits are removed from your Account under clause 19.6, you will not be entitled to any compensation, refund, or other payment in respect of: (a) any unused Credits remaining on or removed from the Account; (b) any active or pending Quote Requests, Quotes, or discussions with Event Organisers; (c) any opportunity, prospective engagement, or anticipated revenue; or (d) any other consequence arising from the suspension, termination, closure, or Credit removal. Any rights to a refund are limited to those expressly set out in clauses 11.6 and 12 (where the relevant conditions are met).

19.11Clause 19.11. Termination of this Agreement, however arising, will not affect any rights, remedies, obligations, or liabilities of either party that have accrued up to the date of termination, or any clause that is expressly or by implication intended to survive termination.

20.1Clause 20.1. If you have a complaint about the Platform, the service we have provided, or anything else relating to Add to Event, please contact us at support-team@addtoevent.co.uk and provide enough detail for us to look into the matter.

20.2Clause 20.2. We will aim to acknowledge your complaint within five (5) working days and to provide a substantive response within thirty (30) days. Where a complaint is more complex, we may need additional time, in which case we will keep you updated on progress.

20.3Clause 20.3. If your complaint relates to the conduct of an Event Organiser or to your engagement with one, that complaint should be raised directly with the Event Organiser. While we may, at our discretion, provide guidance, share information, or facilitate communication, the responsibility for resolving the matter rests with the parties to that contract.

20.4Clause 20.4. If you encounter content on the Platform, or conduct by any user of the Platform, that you believe is unlawful, harmful, abusive, infringes intellectual property rights, or is otherwise in breach of this Agreement, please report it to us at support-team@addtoevent.co.uk with enough detail to allow us to review the matter. We will review reports we receive and may take action where we consider appropriate, including removing content, suspending or terminating Accounts, or referring matters to the relevant authorities. We are not contractually obliged to take any particular action in response to any individual report. Nothing in this clause limits any obligation we may have under applicable law to assess, restrict, remove, or otherwise respond to unlawful content or activity on the Platform.

21.1Clause 21.1. Other than payment obligations, neither you nor Add to Event will be liable to the other for any delay or failure in performance under this Agreement arising from a cause beyond that party's reasonable control and occurring without its fault or negligence. Such causes may include (without limitation) fires, floods, earthquakes, severe weather, epidemics or pandemics, strikes or industrial action, unavailability of essential utilities or telecommunications, acts of God, acts of war or terrorism, civil unrest, or acts of any government or regulatory authority.

22.1Clause 22.1. No part of this Agreement is intended to confer rights on any third party, and the Contracts (Rights of Third Parties) Act 1999 does not apply to this Agreement.

23.1Clause 23.1. Where in the course of using the Platform you receive or have access to information about Add to Event's business, products, services, operations, customers, suppliers, or commercial arrangements that is not generally available to the public ('Confidential Information'), you will treat that information as confidential. You will not use it for any purpose other than your use of the Platform under this Agreement, and will not disclose it to any third party, except where required by law, by a regulator, or by a court order, or with our prior written consent.

23.2Clause 23.2. Add to Event will treat any information you provide that is marked or reasonably understood to be commercially confidential to your business with the same care, except where disclosure is necessary for the operation of the Platform, for compliance with applicable law, or as otherwise contemplated by this Agreement (including, without limitation, the licences granted under clauses 7.2 and 9.2).

23.3Clause 23.3. The obligations in this clause 23 do not apply to information that is or becomes publicly available through no breach of this Agreement, was lawfully known to the receiving party before disclosure, or is independently developed by the receiving party without reference to the other party's information.

23.4Clause 23.4. The obligations in this clause 23 will survive termination of this Agreement.

24.1Clause 24.1. We may give you notices in connection with this Agreement by email to the address registered to your Account, by message through the Platform, or by posting a notice on the Website. Notices given by email or by message through the Platform are deemed received on the next working day after sending. Where a notice relates specifically to you or your Account, we will give it by email or by message through the Platform.

24.2Clause 24.2. You may give us notices by email to support-team@addtoevent.co.uk.

24.3Clause 24.3. It is your responsibility to keep the email address and other contact details registered to your Account up to date.

25.1Clause 25.1. This Agreement, together with any other legal notices, additional terms, or policies published by Add to Event on the Website, constitutes the entire agreement between you and Add to Event in relation to your use of the Platform as an Event Supplier. This Agreement should be read alongside our Privacy Policy and Cookie Policy. It replaces any prior agreement, representation, or understanding between you and Add to Event on that subject matter. You acknowledge that you have not relied on any statement, representation, or assurance made by or on behalf of Add to Event other than as expressly set out in this Agreement.

25.2Clause 25.2. If any provision of this Agreement is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

25.3Clause 25.3. No failure or delay by Add to Event in exercising any right or remedy under this Agreement will operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy will preclude any other or further exercise of it.

25.4Clause 25.4. You may not assign, transfer, or otherwise deal with your rights or obligations under this Agreement without our prior written consent. We may assign, transfer, or novate our rights and obligations under this Agreement, in whole or in part, to any successor in business, to any company in our group, or as part of a sale, restructure, or other corporate transaction, on giving you reasonable notice.

26.1Clause 26.1. This Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims), is governed by the law of England and Wales.

26.2Clause 26.2. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Add to Event Limited is a company registered in England and Wales under company number 09342225. Our VAT registration number is GB223621246.

If you have any questions about this Agreement or the Platform, please contact us by email at support-team@addtoevent.co.uk.